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NTT DATA, Inc., a top 10 global IT services company, has an immediate need for a Customer Service Analyst / Help desk for our direct client in Whitehouse Station NJ.

To apply for this position, please follow the link below or send your resume directly to For more information please call Kim Ladka at .

Job Responsibilities:

  • Provide timely customer service via incoming telephone calls in an automated call delivery environment
  • Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
  • Responsible for the quoting and issuance of new business, endorsements and renewal policies; responding to inquiries
  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
  • Navigate multiple systems and applications to research, analyze and resolve customer inquiries.
  • Maintain established levels of productivity and quality standards within a fast paced environment.
  • Process assigned work and handle call volumes within the established timeframe.
  • Works well with both internal/external business partners to provide quality products and services for our customer.
  • Complete assigned tasks and any other duties as assigned
  • Accepts accountability and practices good judgment
  • Ability to handle multiple priorities within strict time constraints.
  • The ability to maintain an exceptional phone presence when dealing with complex or difficult situations
  • Excellent collaboration skills

Job/Skills Competencies
  • Detail oriented
  • Strong business acumen
  • Forward thinking self-starter
  • Superior customer service skills
  • Knowledge of customer service principles and practices
  • Ability to set priorities and manage multiple tasks
  • Dependable with a proven track record
  • Proven record of being a team player with the ability to independently resolve problems
  • The ability to speak with customers and senior level business partners
  • Excellent oral and written communication skills
  • Strong analytical skills and ability to complete tasks with efficiency and accuracy
  • Experience in a call center or customer service environment preferred
  • Possesses the ability to work independently to complete assignments in a timely manner.
  • Demonstrated commitment to team and departmental goals.
  • Ability to make informed decisions, achieving the appropriate results.
  • Demonstrated commitment to team and departmental goals.
  • Ability to make informed decisions, achieving the appropriate results.
  • Knowledge of MS Word and Excel.

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Contractor Benefits:*
Medical
Dental
401(k)
Employee Assistance Program
*benefits are available only to W2 contractors

How to apply:
Is this you? If so, please apply today! Do you know someone who is the right fit? Please contact us to learn more about our referral program!

Specialties:

Advisory Services, Application Services, Enterprise Application Services, Cloud & Infrastructure Services, Business Process Outsourcing, BI, Analytics & Performance Management, Strategic Staffing
- provided by Dice
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.


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